Refund and Returns Policy

Shipping

Processing time

The time needed to build and prepare an order for shipping varies, in most cases 1-3 days. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays or returns due to customs.

Payment options

Credit / Debit cards :

Etsy keeps your payment information secure. Our shop never receives your credit card information.

Bitcoin / Crypto Digital Currencies :

We do accept cryptocurrency

Returns & exchanges

We gladly accept returns and exchanges

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

We don’t accept cancellations

But please contact us if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

Custom or personalized orders
Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently asked questions

Care instructions

The steel can be cleaned with regular soap and detergent. The wood can be cleaned with a damp cloth or light soap. Rain, spills, etc.. are fine. The wood should not be cleaned in a dishwasher.

Wholesale availability

We do offer wholesale quantities, either as built or customized. Please send a message to view a line-sheet of our offered wood products and wholesale options for your store.

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